Because course resources become available instantly, refund requests follow the policy described below.
Course Access
After enrollment, participants receive access to digital course modules, learning materials, and supporting resources within the Masi Remote Growth platform.
Since these resources are available immediately, refund eligibility depends on the level of course engagement.
Request Window
Participants may request a refund within five (5) calendar days of the purchase date.
This period allows learners to review course content and determine whether the program meets their expectations.
Eligibility
Refund requests may be considered when course participation remains minimal.
Eligibility may depend on factors such as:
• number of lessons accessed
• usage of downloadable resources
• participation in exercises or course activities
• time spent within the learning platform
Platform activity may be reviewed when evaluating refund requests.
Processing Approved
If a refund request is approved, the payment will be returned to the original payment method used during purchase.
Processing times typically range from 7–14 business days, depending on the payment provider.